Paving the way for the new hospitality norm, G Hotel welcomes back tourists & business travellers by redefining their on-going cleaning & safety standards, implementing strict preventive measures in line with the Standard Operating Procedures set by the Malaysian Government.
When arriving at G Hotel’s main entrance, all guests will need to get temperature checks with the facial recognition temperature machine which G Hotel is one of the only few hotels having this machine, hand sanitized at the automatic hand sanitizing station & scan the unique QR code for contact tracing purposes.
Then upon entering the hotel, social distancing stickers can be seen on the floor as well as health & hygiene reminders displayed throughout to inform & educate guests on the importance of keeping a good personal hygiene. Guests can now check-in online through G Hotel’s official website prior to arrival & collect the room keys from the reception after filling in a health & travel declaration form. After serving each guest, reception staffs are entrusted to sanitize surfaces, stationaries, front-desk screens & key cards before assisting guests. Public areas throughout the hotel are also disinfected at regular intervals to prevent the spread of bacteria.
Rooms in G Hotel go through the highest levels of sanitization with Housekeeping teams geared in proper Personal Protective Equipment (PPE) when performing daily tasks. All surfaces including high-touch points are being disinfected daily using germicidal disinfectant & wipes. Guests can be rest assured that towels & mattresses are treated with anti-bacterial chemicals & changed daily. All air conditioning filters & air ducts are constantly cleaned to maintain healthy air quality indoors. Water system throughout the hotel is regularly tested to prevent the spread of bacteria.
As the hotel eases into Recovery Movement Control Order phase, G Hotel has come up with room packages that can found on their official website. The latest ‘Hello Staycation, Bye Isolation’ room package at only RM399 nett per night entitles guest to a complimentary ala-carte breakfast for two & a choice of set lunch or dinner with access to gym & swimming pool that is sanitized regularly with PH levels in pools maintained at 7.2 – 7.8.
For food enthusiasts, enjoy delicious 4-course Set Meals, Afternoon Tea & A la carte options in the famous Taste Cafe. Not forgetting the Happy Hour promo that’s available all day long like the Buy 1 Free 1 on all house pours & wine, 10 glasses of beer for RM110nett & all snacks at only RM15nett.
Entering Taste Café, guests will notice social distancing stickers & hand sanitizers placed at the restaurant counter. The service associates, appropriately attired with face masks, will usher guests to their respective tables which has been realigned to provide a minimum of 2-metre distance between tables that are constantly cleaned & disinfected thoroughly. Physical menus have been replaced by QR codes through guest’s digital devices to access restaurant menus & in-room dining.
In addition, G Hotel has come up with food takeaway & delivery options such as RM15 Best Sellers takeaways, Family Feast, Chef’s Favourites, Imperial Chinese Set & the latest being Grab & Go Breakfast Set to provide guests with 5-star experience of dining in the comfort of their home and office. Temperature tags of service associates involved in the preparation of food is included in each takeaway for safety assurance. Besides, G Hotel is also the only hotel offering drive thru laundry service.
To cater for the MICE market, G Hotel has launched “Meetings With Confidence” package that starts at an affordable rate of RM68nett for a half-day meeting designed to fit the new norm of conferences. All function rooms installed with complete state-of-the-art teleconferencing & videoconferencing facilities are set-up with tables & seats being 2-metres apart, easy access to hand sanitizers & individually packed meals for each attendee. Not only that, business travellers will be able to commute on weekdays to the Industrial Trade Zone with the regularly sanitized G Shuttle. Each vehicle is being equipped with hand sanitizers, face masks and the driver’s body temperature checked daily for extra safety.
As for the associates of G Hotel Gurney, all staff are required to go through stringent protocols such as daily temperature checks when reporting for duty, wearing mask and gloves at all contact areas especially while handling food and beverages, sanitizing all public areas and even social distancing. In addition, all departments are given a post pandemic operatives manual to ensure strict adherence to all procedures.
“At G Hotel, we want to give every guest the peace of mind that their health & well-being is our top priority. As such, we have redefined SOP’s as well as guest interaction protocols throughout the hotel premises. We believe that building traveller’s confidence will be the key to the return of both business & leisure demands,” added Michael Hanratty, General Manager of G Hotel.