Domino’s Malaysia Introduces Potong-Q For A Safe And Hassle-Free Takeaway Service


photo-2Greater efforts are being implemented as Malaysians go through the Conditional Movement Control Order (CMCO) and the fight against COVID-19. Once again, Domino’s Pizza demonstrates its commitment and promise of “It’s All About You” by prioritizing the safety of its customers and employees by introducing an enhanced and safer measure for customers in line with social distancing and zero contact measures between customers in-store and employees on duty.

Launched for greater convenience, Domino’s recommends customers to Potong-Q! With the new feature, Potong-Q enables a more efficient ordering and take-away process as it shortens the waiting time and collection of pizzas for customers who prefer to opt for take-away from the stores. 

As an added safety measure to Domino’s “Zero Contact” delivery, Potong-Q encourages customers to place their orders online in advance and visit the nearest store to collect their order. As such, the Potong-Q option is 100% cashless as when customers place their orders online via our app or website, all payments must be made beforehand via cashless options such as credit card, Grab Pay and online banking, which in turn reduces the risk of germ transfer through cash handling. All Domino’s pizzas are baked to order in an oven at 235-degree Celsius. These are then carefully taken out from the oven using sanitized tools to place the pizza into the box. Once ready, the pizzas and products are placed at a designated pick up counter labelled ‘Potong-Q’ in the store for customers to collect their order. 

Moreover, in line with its strict hygiene and safety standards, Domino’s assures customers of its strict precautionary measures in all its operations. At the start of every shift, all of its staff have their temperature checked, and rigid social distancing measures are practised in store. Additionally, pizza makers wash their hands every 30 minutes, and the entire store and equipment gets sanitized every hour.

Chief Executive Officer of Domino’s Malaysia, Shamsul Amree said, “At Domino’s, high hygiene standards and food handling procedures is vigorously practiced for the safety of our employees and customers, especially during this critical time. Our operations have evolved to provide greater assurance and convenience to our customers. In line with adapting to the ‘new normal’, the introduction of Potong-Q maximizes safety measures, convenience and peace of mind for our customers. With this alternative, customers who prefer to take-away their meals will spend minimal waiting time in the store. The introduction of Potong-Q is a demonstration of Domino’s continued efforts in enhancing the services offered to customers even during a challenging period as we uphold the promise of It’s All About You.”

Launched nationwide, customers can now enjoy the Potong-Q feature at all Domino’s Pizza outlets across Malaysia. Customers who opt to Potong-Q may place their order and payment on or via the Domino’s Pizza mobile application to enjoy the latest Potong-Q promotion. For a limited time only, customers have the chance of savouring the Buy 1 Free 2 deal, with an exclusive price of RM2.99 (save RM10.51) for 1 bottle of Tropicana Twister Orange (1.5L) and rest assured, it’s guaranteed the best deal in town. So, what are you waiting for? Look out for the Potong-Q signage in Domino’s store for a fast, safe and hassle-free take-away.