G Hotel Gurney received Agoda‘s 2021 Customer Review Award with an overall rating of 9.4/10. Agoda‘s 2021 Customer Review Award is given to Hotel & Accommodation partners who are recognised by Agoda customers around the world for excellent service, safety or hygiene measures, as well as providing excellent value, comfort, and enjoyment during their stay. Their genuine feedback and ratings inspire other travellers to choose an accommodation of their choice.
“Our heartfelt thanks go to our valued guests, who inspire us to be better every day, and to our team of professionals dedicated to providing you with exceptional service. This award means a lot to us, especially in light of the difficulties we’ve faced over the last year. Winning Agoda‘s 2021 Customer Service Review with a score of 9.4/10 demonstrates not only our warm hospitality but also our top-notch service, dedication, and passion for providing our guests with a one-of-a-kind experience” said Michael Hanratty, General Manager of G Hotel.
With the interests of travellers shifting due to the pandemic, G Hotel is learning to be much more resilient to such events by prioritizing customers’ satisfaction and experience together with safety and hygiene protocols. G Hotel has implemented and increased preventive measures in health, sanitation, safety standards, as well as adapting to digital changes to ensure the safety of business partners, guests, and hotel employees.