G Hotel Rises to the Occasion and Receives Four Honourable Awards Amid COVID-19 Pandemic Crisis



Penang’s stylish duo, G Hotel Gurney and G Hotel Kelawai were recently honoured with four top accolades from well-known online booking service providers, namely the “Best Travelers’ Experience Award” by Traveloka, “Loved By Guests Award” by Hotels.com and “Customer Review Award” by Agoda. Both hotels also received the prestigious “2020 Travellers Choice Award” by Tripadvisor, the world’s largest travel and review platform which further affirms its service standards amongst business and leisure travellers.

G Hotel Gurney was crowned with an outstanding rating of 8.5 in the “Best Traveller’s Experience Award 2020” by Traveloka, a leading Southeast Asian online travel company that provides travellers a wide range of travel needs, from accommodations to flight bookings in one platform. Winners for the “Best Traveller’s Experience Award 2020” were carefully selected and evaluated based on the compilation of guests’ reviews and feedback on Traveloka’s website from year 2019 with high rating scores of 8.0 and above. Judging criteria to be nominated as a winner comprises of outstanding guest reviews in all aspects during their stay from delivering exceptional service to all guests to providing top-notch cleanliness during their stay.

With traveller reviews becoming more influential lately, the “Loved by Guests Award 2020” programme by Hotels.com is the second award bagged by both G Hotel Gurney and G Hotel Kelawai amid the pandemic crisis. Hotels.com’s Loved by Guests’ Awards programme is an annual award that celebrates and recognises hotels with high review rating, determined by over 20 million trusted travellers all around the world. Epitomising 5-star international hospitality, G Hotel Gurney was honoured to receive a remarkable score of 9/10, whereas G Hotel Kelawai received an excellent score of 9.2/10. Both hotels were judged based on receiving high volume of positive guest ratings during their stay.

In addition, Agoda has also recognised G Hotel Gurney and G Hotel Kelawai with the 2020 Customer Review Awards. The Customer Review Award recognizes hotels with scores over 8.0 that consistenly delivers outstanding services so that guests are assured that they have made the right choice booking these award-winning hotels through Agoda. A few of the key elements to receive these recognitions includes the comfort of guests’ stay, value for money, location, cleanliness, services and facilities. Agoda is one the world’s fastest growing online travel booking platforms that offers a global network of 2 million properties in more than 200 countries and territories worldwide.

To add to an extensive collection of accolades, Tripadvisor, the world’s largest travel and review platform with more than 859 million reviews has also awarded both G Hotel Gurney and G Hotel Kelawai with 2020 Travellers’ Choice Award, placing both hotels in the top 10% of hospitality businesses around the globe. Winners were carefully selected by Tripadvisor based on the quality and quantity of reviews by travellers and the consistency of receiving great traveller feedback throughout the year.

“G Hotel is truly humbled to be receiving such prestigious awards, especially during these trying times where the world of hospitality has been badly impacted by the Covid-19 pandemic. These awards will continue to encourage the spirits of our team and spur us on to deliver exceptional level of service that meets world-class standards to our guests. Rest assured that we will constantly invest high efforts to enhance the safety and hygiene protocol to safeguard the wellbeing of our guests and staffs”, said Michael Hanratty, the General Manager of G Hotel.

G Hotel Gurney and G Hotel Kelawai have collectively won more than 100 accolades since its inception. Situated in a prominent location between two upscale shopping malls and renowned hawker eateries, the multi-award winning G Hotel Gurney & G Hotel Kelawai are ready to welcome all tourists & business travelers to experience a new level of confidence whilst exploring the essence of Malaysia’s multicultural diversity. Both hotels’ are fully equipped with state-of-the-art facilities & cutting-edge designed rooms with heightened hygiene standards to deliver extraordinary experience and value while ensuring guests always feel safe and assured.