Juniper
The MoU was signed by Lin Zheng, the Chief Executive Officer of Ninja Van Malaysia and Mr Yap Huat Tian, the Selangor Deputy Head of Commercial Crime Investigation Department (Intelligence/Operation), of the Royal Malaysia Police
Ninja Van Malaysia hosted its inaugural ScamMinar Panel Discussion in collaboration with the Royal Malaysia Police (PDRM) and Raymon Ram, Founder and Managing Principal at Graymatter Forensic Advisory Sdn. Bhd. The initiative was launched in response to a sharp rise in scam-related cases reported across the country, particularly in the Klang Valley. A key highlight of the ScamMinar was the signing of a Memorandum of Understanding (MoU) between Ninja Van Malaysia and PDRM, underscoring a shared commitment to combating parcel-related scams, enhancing public awareness, and strengthening joint enforcement capabilities to better protect consumers across Malaysia.
In 2024, a total of 35,368 scam cases were reported, leading to financial losses amounting to RM1.6 billion. While scams come in many forms, those targeting online shoppers have emerged as a growing threat. In 2024, Ninja Van Malaysia recorded more than 17,000 scam cases, with 40% of the cases concentrated in the Klang Valley alone. The upward trajectory has continued in 2025, with more than 3,500 scam reports received in the first quarter alone — exceeding the number recorded in any single quarter of the previous year. The majority of these involve Cash on Delivery (COD) scams, ghost scams, and phishing scams via Short Message Service.
Despite being a target of such scams, Ninja Van Malaysia has taken a firm stance by continuously raising awareness and educating the public through various initiatives, including scam advisories and educational content on social media. The persistence of these scams highlights the importance of continued public education and the need for a concerted effort from all stakeholders to protect consumers. The event also featured expert-led panels covering red flags of online shopping scams, evolving scam tactics, data protection tips, and how to report suspicious activity.
Lin Zheng, Chief Executive Officer of Ninja Van Malaysia said “At Ninja Van Malaysia, our responsibilities go beyond logistics. As a key player in the industry, we have a duty to educate the public against the rising scam threats. The ScamMinar is part of our ongoing commitment to deliver not only parcels but also trust and safety. Scammers are becoming more sophisticated, but through awareness, education, and collaboration, we can stay one step ahead.”
Yap Huat Tian, Selangor Deputy Head of Commercial Crime Investigation Department (Intelligence/Operation), PDRM said “Public education and inter-agency collaboration are crucial in tackling the rising tide of scams. Initiatives like the ScamMinar provide an essential platform to reach vulnerable communities and empower them with the knowledge to protect themselves. We commend Ninja Van Malaysia for taking proactive steps in this nationwide effort.”
Raymon Ram, Founder and Managing Principal at Graymatter Forensic Advisory Sdn. Bhd said “Scams erode public trust — not only in businesses, but also in the institutions meant to protect us. They exploit weak governance, digital blind spots, and the lack of consumer awareness. At Transparency International Malaysia, we believe that the fight against scams must go beyond enforcement — it requires integrity, transparency, and public vigilance.”
“We are proud to support Ninja Van Malaysia’s ScamMinar as a timely initiative that underscores the power of collaboration between law enforcement, the private sector, and civil society. Only through sustained education, ethical corporate conduct, and multi-stakeholder partnerships can we disrupt the ecosystem that enables scams to flourish,” he added.
By bringing together the public, government agencies, and industry stakeholders, the Ninja Van Malaysia ScamMinar demonstrated the power of community action and proactive education in combating the growing scam threats.
